We boarded the airplane and there have been two nice gentlemen attendants. They served a person spherical of beverages very quickly and by no means arrived again all-around and asked if we would have liked anything else to consume.
I need to comment on how horrible your flight and purchaser service was currently. Flight 4425 was suppose to depart at five pm from DC and have to Atlanta. We didn’t consider off from DC right until 6:twenty pm. We ended up informed it absolutely was likely to be a ten minute hold off but we never ever boarded the airplane till way later on. Then the pilot said there was no delay Even with staying delayed forty five minutes after which had us sit within the runway for more than 35 minutes. I fully grasp you don't have any Handle over the turbulence we professional but we arrived in ATL they usually didn’t Possess a terminal for us to unboard.
I've attempted, with no good results to achieve your customer service department. I misread the flight time to your flight 3530 and wish to vary it. I tried contacting inside of 5 minutes of scheduling this flight but have experienced no response. I haven't despatched this information ahead of
I'm sorry to express that our practical experience on the AA counter in Newark was lower than stellar – Of the two buyer service reps with the counter helping passengers checking in, just one focused her time for you to ONLY Top notch travellers, and the other female looked as if it would do as little as feasible – also fast paced stressing about what Anyone else was carrying out – all other than what she might be performing! As the road grew for a longer period, the a lot less interested she grew to become, and her attitude was horrific – It took us considerably less time for you to get to the Airport than it did standing in line to check in! (in excess of an hour or so with only 4 people in front of us). By the point we stepped up to the counter – a whole new consultant got on board – we had to “tranquil ourselves down†– you are able to consider how the opposite forty or so individuals started to come to feel at the rear of us! When you continually strive to inform us, you “treatment†regarding the passenger, and this unique could use a little Mind-set adjustment – or find her A further posture!
Member. I offered to purchase the seats since I used nearly all of my miles on this holiday. I don’t have an understanding of each and every time I fly American I have issues’s.
American airlines neglected to present me medical aid After i questioned for it. The personnel mentioned that due to the fact I didn’t make arrangements for assistance they couldn’t help me. Like I understood I was gonna Possess a healthcare crisis. Get actual American Airways and start caring about your clients.
my flight 5151 out of savannah to charlotte 405pm was delayed for four one/two several hours that has a flat tire no tire on the savannah airport to fix it so we had to await the subsequent combat from charlotte to convey the tire to us and afterwards we had to attend yet again for another flight to convey the tool to repair service the tire . we were being explained to to create our on reservation For brand spanking new tickets and still when we identified as in there was no information of the delay my annoyance degree is overwhelmed, laura a AA staff tried to help and bought pretty disappointment mainly because she had a hard time placing me and my family collectively I was advised to have a seat and she or he would attempt afterwards just after helping other consumer at that time I felt like I did not matter after experience which i was not important I request two food ticket so we could take in mainly because if flight was not delayed I would have be residence for evening meal at 7pm in Cleveland ohio I haven't taken this airline ahead of make sure you ensure it is right and exchange two spherical journey ticket
It could be a glitch to you personally nonetheless it implies that I have to stand in an extended line and that is incredibly unpleasant that has a knee cap that's been broken.
PS I'd her within the return flight and it was evenm far better she life within the Phillie area And that i lived in the identical spot for few several years so we had a discussion about that .
Two weeks back we obtained the awful information that our twelve yr previous grandson had been hit by a truck and killed. We needed to get from PA to CA as swiftly as feasible. It had been Thankagiving week, the worst week of the calendar year to vacation by Hotwire, we ended up ready to get reservations the following early morning on American, not the airline on which we ordinarily vacation.
I used to be seeking to buy ticket for fifteen yr previous son and couldn’t use Site for he was viewed as insignificant. I named customer service and she assisted me with airline buy. I specifically questioned if I required to cancel if I could in just 24hours. This attendant mentioned Certainly. I discovered 4 several hours later on The explanation son would want to fly was cancelled. I termed again to terminate the flight the attendant told me I couldn’t terminate flight and it absolutely was a nonrefundable ticket. I told her condition as said previously mentioned she said she couldn’t do anything. I requested for the supervisor, I bought one particular and spelled out your situation, she reported I couldn’t terminate it and get my a reimbursement she was incredibly rude and hung up on me. I called again to talk to for another supervisor and as I had been speaking to this supervisor she knowledgeable me that the final supervisor said in her file I refused voucher. What ever a voucher was I was not even sure. Then next supervisor explained to me what she assumed. So the flight wasn’t cancelled since she stated to attend a few times just before I make my final final decision and she would wave changing payment to do so and I shouldn’t have any difficulty.
My other issue is that the meal vouchers that I have acquired were not ample!!! They only gave me $32, for 3 meals! That isn't enough to take in a meal wherever in LA, or any place while in the airport. I am predicted to obtain 3 meals websites from $32 in this article for the resort? Impossible!!!
my grand mother take a flight from Ecuador 2/18/16 (stop in Miami)in path to new York,when she was waiting to obtain her luggage what a shock she received!!her luggage was broken and someone inside of steal some fantastic which was inside,also the zipper was violated(damaged)she lost in goods that she deliver it to my family members Together with the cost about $350 when she informed what transpires in AA counter in JFK NY they made available to replaced her brand new luggage with the employed and aged 1 that looks like they pick up from the garbage!!.also they reported that to restore normally takes about four weeks!
Once we eventually acquired an email reaction from American Airways, the full reaction time was around one hour. Although we waited an hour, we did get various responses to our initial concern: